{"id":2296,"date":"2023-07-26T10:09:00","date_gmt":"2023-07-26T10:09:00","guid":{"rendered":"https:\/\/www.anodica.it\/qualita-come-leva-per-accrescere-la-soddisfazione-del-cliente\/"},"modified":"2026-04-24T07:33:12","modified_gmt":"2026-04-24T07:33:12","slug":"quality-as-a-lever-to-increase-customer-satisfaction","status":"publish","type":"post","link":"https:\/\/www.anodica.it\/en\/news\/people\/quality-as-a-lever-to-increase-customer-satisfaction\/","title":{"rendered":"Quality as a lever to increase customer satisfaction: interview with Roberta Tatti"},"content":{"rendered":"\n<div class=\"wp-block-media-text is-stacked-on-mobile has-white-background-color has-background\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"810\" height=\"810\" src=\"https:\/\/www.anodica.it\/wp-content\/uploads\/2025\/07\/Tatti-Roberta.png\" alt=\"\" class=\"wp-image-1719 size-full\" srcset=\"https:\/\/www.anodica.it\/wp-content\/uploads\/2025\/07\/Tatti-Roberta.png 810w, https:\/\/www.anodica.it\/wp-content\/uploads\/2025\/07\/Tatti-Roberta-300x300.png 300w, https:\/\/www.anodica.it\/wp-content\/uploads\/2025\/07\/Tatti-Roberta-150x150.png 150w, https:\/\/www.anodica.it\/wp-content\/uploads\/2025\/07\/Tatti-Roberta-768x768.png 768w\" sizes=\"auto, (max-width: 810px) 100vw, 810px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-left\">Roberta Tatti, Quality Assurance Leader at Anodica Trevigiana, talks about the importance of quality control as a strategic lever to increase customer satisfaction.<\/h2>\n<\/blockquote>\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Anodica Trevigiana is a well-established leading company in manufacturing aesthetic components for home appliances. From the outset, the company has always strived to provide a sophisticated product design, with excellent finishes and materials.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Naturally, production has always been heavily centred on <strong>attention to details<\/strong>, with a specific focus on all customer requirements and needs.<br>Consequently, Anodica carefully selects <strong>quality raw materials <\/strong>and meticulously checks its finished products, which are always required to meet specific technical standards.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Interview with Roberta Tatti &#8211; Quality Assurance Leader at Anodica Trevigiana<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">What does the concept of quality entail at Anodica?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Over the years, there have been various definitions of \u2018quality\u2019:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In the words of Philip B. Crosby, a renowned quality management expert, \u201c<em>quality is conformance to standards<\/em>\u201d;<\/li>\n\n\n\n<li>For Feigenbaum, instead, quality can be seen as the \u201c<em>complexity of business, design, production and maintenance characteristics that allow a product\/service to meet customer expectations<\/em>\u201d.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">At Anodica <strong>the concept of quality is paramount in all production stages<\/strong>, from the design stage through to the stages of product manufacturing and post-production.<br>Our goal is always to supply high-quality products and services in order to <strong>ensure maximum customer satisfaction<\/strong>.<br><em>For us, quality is a real lever, allowing us to increase our customers\u2019 satisfaction and improve the services we offer.<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How do you ensure quality in your production processes?<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"684\" height=\"1024\" src=\"https:\/\/www.anodica.it\/wp-content\/uploads\/2025\/07\/controllo-qualita-anodica-684x1024.jpg\" alt=\"\" class=\"wp-image-1721\" style=\"width:323px;height:auto\" srcset=\"https:\/\/www.anodica.it\/wp-content\/uploads\/2025\/07\/controllo-qualita-anodica-684x1024.jpg 684w, https:\/\/www.anodica.it\/wp-content\/uploads\/2025\/07\/controllo-qualita-anodica-200x300.jpg 200w, https:\/\/www.anodica.it\/wp-content\/uploads\/2025\/07\/controllo-qualita-anodica-768x1150.jpg 768w, https:\/\/www.anodica.it\/wp-content\/uploads\/2025\/07\/controllo-qualita-anodica-1025x1536.jpg 1025w, https:\/\/www.anodica.it\/wp-content\/uploads\/2025\/07\/controllo-qualita-anodica-1367x2048.jpg 1367w, https:\/\/www.anodica.it\/wp-content\/uploads\/2025\/07\/controllo-qualita-anodica.jpg 1380w\" sizes=\"auto, (max-width: 684px) 100vw, 684px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">To do this, we rely on the<strong> ISO 9001 standard<\/strong>: the guidelines developed by the International Organization for Standardization (ISO).<br>These standards set out the requirements for establishing a <strong>company\u2019s quality management system<\/strong> with the aim of increasing efficiency in manufacturing specific products.<br>Furthermore, we check quality by applying the<strong> international standard for Quality Management Systems (SGQ)<\/strong>. This enables us to determine the procedures, policies and processes that a company needs to implement in order to provide products or services that meet customer needs, by understanding and anticipating such needs.<br>For many years, Anodica has been observing these standards and is fully committed to all <a href=\"https:\/\/www.anodica.it\/azienda\/lean-e-certificazioni.html\" target=\"_blank\" rel=\"noreferrer noopener\">certifications that guarantee the quality and sustainability of production processes.<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How is quality control implemented at Anodica?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">All employees, at all levels within the company, must work towards one common goal: <strong>to reach the objectives pre-established by the company with a view to ongoing improvement<\/strong> while bearing in mind all the risks and opportunities both within and external to the company.<br>In adopting this system, stakeholder management &#8211; namely, the ability to successfully <strong>create trustful and synergic relations with the company\u2019s stakeholders &#8211; is of prime importance.<\/strong><br>In the light of these aspects, I cannot but agree with Alberto Galgano, who defined Quality as<em> \u201clove for the Customer, trust in people, striving for perfection\u201d.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Anodica Trevigiana is a well-established leading company in manufacturing aesthetic components for home appliances. From the outset, the company has always strived to provide a sophisticated product design, with excellent finishes and materials. Naturally, production has always been heavily centred on attention to details, with a specific focus on all customer requirements and needs.Consequently, Anodica [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":1720,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[33],"tags":[],"class_list":["post-2296","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-people"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Quality as a lever to increase customer satisfaction: interview with Roberta Tatti - Anodica<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.anodica.it\/en\/news\/people\/quality-as-a-lever-to-increase-customer-satisfaction\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quality as a lever to increase customer satisfaction: interview with Roberta Tatti - Anodica\" \/>\n<meta property=\"og:description\" content=\"Anodica Trevigiana is a well-established leading company in manufacturing aesthetic components for home appliances. From the outset, the company has always strived to provide a sophisticated product design, with excellent finishes and materials. 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